Knowledge Base vs Customer Support: Why Self-Service Matters
For many businesses, customer support has traditionally meant one thing: people helping other people. A customer runs into a problem, reaches out by email or chat, and waits for someone on the support team to respond. While this approach is still essential, it’s no longer enough on its own. Customers today expect faster answers, fewer […]
Knowledge Base vs Customer Support: Why Self-Service Matters Read More »










